Contexte du recrutement et définition de poste

Shanghai French School is a private, non-profit international school managed by parents. It welcomes approximately 1,470 students representing 45 nationalities, ranging in age from 2 to 18 years old (Pre-Kindergarten through Grade 12), across its Qingpu and Yangpu campuses.

We are currently seeking an IT Suport (Level 2) for our Qingpu campus to cover a maternity leave. Your mission will be to ensure, maintain, and improve the information systems of the Lycée Français de Shanghai. You will be responsible for maintaining the availability of IT tools, ensuring staff knowledge, and securing information access for all students.

Profil recherché

Main Responsibilities:

• Providing second-level IT support, assisting the first-level support team, and escalating unresolved issues to higher levels when necessary.
• Analyzing information collected by Level 1 support and performing advanced troubleshooting to determine root causes and precise diagnostics.
• Documenting support activities and escalating incidents to Level 1 for resolution when appropriate.
• Contributing to the update and maintenance of the IT inventory and stock management.
• Collaborating with IT colleagues from the DSS and assisting in the preparation and installation of meetings and events requiring IT support.
• Updating internal documentation and user guides.
• Maintaining relationships with vendors and providing assistance to Level 1 support when needed.
• Seeking assistance from colleagues and the IT Manager as required.
• Interacting with all staff (administrative and pedagogical) and students, as well as their parents.
• Participating in internal IT department meetings.

Profil:

• IT Support Experience, Preferably in a similar environment.
• Understanding of basic IT principles, including the OSI model.
• Proficiency in Windows, Linux, iOS, and cloud systems such as O365, Aliyun, and Azure.
• Experience with Active Directory and SharePoint Exchange administration.
• Knowledge of virtualization systems like VMware and Hyper-V.
• Skills in troubleshooting and analyzing system and network logs.
• Capabilities in managing internal projects and providing administrative/pedagogical services.
• Strong communication skills with the ability to relay information quickly to colleagues and managers.

Position details:

• Full-time position available from October 2025 to April 2026.
• 2.5 days of paid leave per working month.
• Meal allowance of 24 RMB for lunch at the school.

Please send your application to recrutement@lyceeshanghai.com with the following documents:

• Detailed resume
• Cover letter
• Diplomas
• Any letters of recommendation, if available

Joining LFS means becoming part of a dynamic and enthusiastic team dedicated to an excellent institution!